FAQs

1. When will my order be shipped? When will it arrive?

Most in-stock items ship within 24 hours of ordering on normal business days. In fact, we do our best to ship orders received by 2pm the same day on normal business days. We do not ship orders on Saturday, Sunday, or most holidays. You will receive an e-mail confirmation once your order has shipped.

2. What is the status of my order? How do I track my order?

If you placed your order through a password-protected online account, you may check the status of your order at any time by visiting My Account and reviewing Recent Orders. Once your order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

3. What are my payment options?

We only accept Visa, Mastercard and JCB Cards.

4. Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. You may see a charge on your card labeled “pending” at the time you place your order. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we have charged your credit card.

5. Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer and our server so that only data to and from these sources can be valid.

6. What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, please check our privacy policy.